Quality and Compliance
Quality as a condition, characteristic, property or state has several meanings. In a company or in a project, for example, it describes the sum of all properties of an object, system, or process in a neutral or evaluative way. The term quality also refers to the individual values that precede an action and its results. Quality management in a company is necessary with regard to
- the company itself (best possible performance, customer satisfaction, loyalty)
- the client (proof of performance quality as a prerequisite for orders)
- the markets (competitiveness, good image, strong brand),
- the employees (orientation, satisfaction, motivation)
- the products (quality of the offers, high competence/experience, differentiation)
Compliance according to ISO 19600:2014 means the fulfillment of all obligations of an organization or enterprise. These are prescribed obligations (laws, standards, etc.) as well as voluntary obligations (codes of conduct, industry standards, etc.). Compliance is an area of corporate culture, without corporate culture compliance does not work. Compliance aims at risk avoidance and process optimization in an organisation. The implementation of compliance considers all conceivable internal and external influences. It follows the principles
- good corporate governance ("tone from the top"),
- proportionality (purpose, nature, size of the enterprise),
- transparency and sustainability (control and improvement), and
- flexible application (demand).
The focus is on people, culture and communication in an organisation.
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The PrIM QM Matrix was acknowledged as quality management system according to DIN ISO 9001:2015 quality management standard within the scope of the certification of one of our clients 2018 and 2019. The PrIM QM Matrix provides also a scoring of customer satisfaction.
The PrIM Compliance Matrix supports the planned implementation of compliance in companies 'from the inside out'. It meets the specific requirements of a company's purpose.
Copyright PrIM Consulting Dr. Markus Erbach 2021